INTERNAL REGULATIONS OF THE HOTEL
PREAMBLE.
Decree-Law 13/2020, of 18 May,1 of Andalusia, which, among others, establishes measures relating to hotel establishments, includes in its Chapter I the organisation of the same, as well as the regulation of their technical conditions and the provision of services.
1 Published in the Official Gazette of the Andalusian Regional Government, Extraordinary No. 27, 18 May 2020.
2 Law 13/2011, of 23 December, on Tourism in Andalusia.
In this regard, Article 25 of the aforementioned Decree-Law provides as follows:
1. Hotel establishments shall have internal rules and regulations which shall establish mandatory rules for users during their stay, without contravening the provisions of Law 13/2011, of 23 December,2 or of this Chapter.
2. The internal regulations shall always be available to users and shall be displayed, at least in Spanish and English, in a visible and easily accessible place in the establishment. These regulations shall be publicised on the establishment's own website, if such a website exists.
3. The companies operating the hotel establishments may request the assistance of the Security Forces and Corps to evict from the same those who do not comply with the internal regulations, do not comply with the usual rules of social coexistence or seek to access or remain in the same for a purpose other than the normal use of the service, in accordance with the provisions of Article 36.4 of Law 13/2011, of 23 December.
4. The internal regulations shall specify, as a minimum:
a) The conditions for admission.
b) The rules of coexistence and operation.
c) Information on the administrative organisation and responsible person to whom, where appropriate, they shall address any questions relating to the operation of the establishment.
d) List of complementary services provided by companies other than the operator and identification of the companies responsible for their provision.
e) Information to users on facilities or services that pose a risk and the safety measures adopted in this respect.
f) Admission of animals and conditions for such admission.
g) In general, all circumstances that allow and favour the normal development of the enjoyment of the facilities, equipment and services.
In compliance with and development of the aforementioned Decree-Law, this hotel establishment has drawn up these Internal Regulations, which set out the rules of obligatory compliance for users during their stay, hereinafter referred to as Clients.
These Regulations are available to you, as a Client, at all times in both the Spanish and English versions, and may be consulted at any time. Version November/2021.
CHAPTER I
Conditions of admission
Article 1.- Conditions of admission.
1.1.- This Hotel is considered, for all purposes, as an establishment for public use, although admission or stay may be refused:
a) For lack of accommodation capacity or facilities.
b) For failure to comply with the admission requirements.
c) For adopting behaviour that may cause danger or inconvenience to other people, whether they are users or not, or that hinder the normal development of the activity.
1.2.- Our establishment will request the assistance of the Security Forces and Bodies to evict those who do not comply with these Internal Regulations; do not comply with the usual rules of social coexistence; or who try to access or remain in the Hotel for any purpose other than the normal use of the service.
Article 2.- Admission requirements.
2.1.- In order to make use of the hotel room, it will be a prerequisite to properly fill in the admission document upon arrival at the Hotel, at which time you will be informed of your rights and obligations as a Client, as well as of the existence of these Internal Regulations.
2.2.- When filling in the admission document, you must present an official document that identifies you and which will also be used by the Hotel to fill in the corresponding entry form in accordance with the regulations in force on registration books and entry forms for travellers.
2.3.- Once the admission document has been completed, you will be given a copy of it, which will include, at least, the name, classification and registration code in the Andalusian Tourism Register of the Establishment, the identification of the room, the number of people who will occupy it, the check-in and check-out dates, the contracted dietary regime and, when the accommodation contract has been signed between you and the Hotel directly, the number of people who will be staying in the room, the number of people who will be staying in the room, the dates of arrival and departure, the type of meals contracted and, when the accommodation contract has been signed between you and the Hotel directly, the number of people who will be staying in the room and the number of people who will be staying in the room.
Article 3.- Rights.
Your rights as a Client of this establishment are as follows
a) To receive truthful, sufficient, comprehensible, unequivocal information, and prior to contracting the period of accommodation, as well as the full final price, including taxes, with a breakdown, where appropriate, of the amount of any increases or discounts that may be applicable to any eventual offer.
b) Obtain the documents that accredit the terms of the contract.
c) Access our establishment under the contracted terms.
d) Receive the services under the agreed conditions. Version November/2021
e) To have their security and that of their belongings duly guaranteed in our Hotel, as well as their privacy; and to be informed of any circumstantial inconvenience that may alter their rest and tranquillity.
f) To receive information about the facilities or services that involve any risk and the security measures adopted.
g) Receive an invoice or receipt for the price paid for the services provided.
h) Formulate complaints and claims and obtain information on the procedure for presenting them and their treatment.
i) To consult the terms of the privacy policy published on our website.
Article 4.- Obligations.
As a Client of this establishment, you have the following obligations:
a) To observe the rules of coexistence and hygiene.
b) To respect the present rules and regulations.
c) To respect the agreed date of departure from the establishment, leaving the room free.
d) To pay for the services contracted at the time of presentation of the invoice or within the agreed period, without the fact of presenting a complaint implying exemption from payment.
e) To respect this establishment, its facilities and equipment.
f) To respect the environment.
g) To respect the areas and facilities restricted due to age, or contracted rates.
CHAPTER I I
Rules of operation and coexistence
Article 5.- Booking.
5.1.- All reservations will include the date of the stay, number and type of room with its diet, cancellation policy and complementary services additionally contracted; also stating the total price and broken down for each of these concepts, unless it has been offered as a package at a global price agreed.
5.2.- Prior to making your reservation and by the same means used to make it, or any other means you choose, you will be informed of your rights and obligations, among others, of the cancellation policy of said reservation, which will be in accordance with the following conditions:
a) If the booking is cancelled with less than one day's notice, you will be required to pay one night's stay for every ten or fraction thereof.
b) If you vacate the reserved room before the date up to which it was reserved, you will be billed for the services rendered up to that time plus a penalty of one night for every ten or fraction thereof of stays not made.
c) In the case of non-refundable rates, the previously agreed conditions shall apply. Version November/2021
d) If the cancellation of the reservation is due to circumstances of force majeure, including a health crisis or emergency situation affecting your place of residence or the place where this establishment is located, the provisions of paragraphs a) and b) will not apply, but you will receive a voucher, with a one-year expiry date, to stay at another time and under the same conditions, subject to availability.
5.3.- Our confirmation of your booking will be considered as a tourist accommodation contract; a physical or electronic record will be available to you.
5.4.- When you have obtained confirmation of your reservation, we will provide you with the type of room reserved on the agreed date.
5.5.a.- If we confirm your reservation without requiring any advance payment as a deposit, it will be held until the agreed time, and if no agreement has been made, the reservation will be held until 11 p.m. on the agreed date.
5.5.b.- If you have paid the deposit as a deposit, your reservation will be maintained without time limit for the number of days covered by the amount of the deposit, unless otherwise agreed.
Article 6.- Price.
6.1.- You, as the Client, must pay for the services contracted at the time of presentation of the invoice or within the agreed period, without the fact of presenting a claim implying exemption from payment. In the case of stays of more than one week, the services may be invoiced on a weekly basis.
6.2.- Payment of the price may be made by prior bank transfer; bank payment by sending a secure payment link, or in cash up to the quantitative limit in force at any given time in accordance with the law.
This hotel establishment only accepts the following bank cards: VISA, MASTERCARD, AMERICAN EXPRES, and DINERS CLUB.
6.3.- In the event that payment for the services is required prior to the provision of the same, we will expressly state this in the confirmation of your reservation.
6.4.- In the event of requesting your bank card details, the email will state whether it is used as a guarantee of contract fulfilment or as an advance payment.
6.5.- We reserve the right to demand that, when making a reservation, you make an advance payment of the price as a deposit, which will be understood as payment on account of the amount resulting from the services provided.
Article 7.- Period of occupation.
7.1.- As a client, you will have the right to occupy the room from 16:00 hours on the first day of the contracted period until 11:00 hours on the day indicated as the date of departure. On dates of maximum occupancy of the establishment, the delivery of your room may be delayed for a period of time not exceeding two hours. Version November/2021
7.2.- Unless otherwise agreed, the prolongation in the occupation of your room for longer than the contracted time will generate the obligation to pay the amount established for ‘late check-out’.
7.3.- You may stay longer than the number of days specified in the admission document, provided that prior agreement has been reached on the basis of availability. In case of agreement, it will be understood as an extension of the first contract and will be stated in the same admission document.
7.4.- The occupation and stay of two people in a double room that has been contracted as a single room will not be permitted. In this case, the rate established for double use will be paid.
Article 8.- Room cleaning service.
The room cleaning service is daily, from 9:00 to 17:00 hours.
Article 9.- Prohibitions.
9.1.- The occupation and stay of two people in a double room that has been contracted as a single room is not permitted. In this case, the rate fixed for double use will be paid.
9.2.- Smoking is prohibited throughout the establishment, with the exception of the areas set aside for this purpose.
9.3.- It is forbidden to bring food or drinks into our Hotel to be consumed inside.
9.4.- It is forbidden to hang towels or any other garment on the railings of the terraces of the rooms. For this purpose, the terrace has a clothesline.
9.5.- It is forbidden to play with balls and the like in areas not specifically designated for this purpose.
9.6.- This establishment admits animals but only in rooms 9 and 5 for an extra 5€/pet/day and always when the animal weighs less than 12kg, with the exception of people accompanied by guide dogs due to visual dysfunctions.
Article 10.- Limitations.
10.1.- Access to an area or facility of the Hotel will be limited: Version November/2021
a) When the established capacity has been reached and in the meantime there is no access available for this capacity.
b) When the closing time of the area or facility has been exceeded.
c) When the minimum age established for access to the area or facility according to the regulations in force is not met.
d) When violent attitudes are shown or manifested, especially when behaving in an aggressive manner or provoking altercations.
e) When it causes situations of danger or nuisance to other users, or does not meet the conditions of hygiene.
In particular, persons who are using drugs, narcotics or psychotropic substances, or who show signs of having used them, and those who show signs of obvious drunkenness, shall be denied access or, where appropriate, shall be prevented from staying in the premises.
f) When wearing clothes or symbols that incite violence, racism or xenophobia, as well as when not wearing the required clothing according to the area or facility.
10.2.- This establishment may request the assistance of the Security Forces and Bodies to evict those who violate any of the limitations listed in the preceding paragraph.
10.3.- The Client who is in any of the situations provided for in section 9.1 of this article is obliged to pay the expenses incurred up to the time of the prohibition of access or stay in the area or facility of the Hotel.
Article 11.- Basic rules on clothing and cleanliness.
11.1.- With the exception of the hammock and swimming pool areas, the Client shall be covered with clothing and in accordance with the etiquette required for some services, such as dinner.
11.2.- It is forbidden to walk barefoot in the establishment, with the exception of the hammock and swimming pool areas, although the use of flip-flops is recommended when walking in the swimming pool.
11.3.- The litter bins and ashtrays must be used.
Article 12.- Hints and tips
1. Watch and control your luggage and belongings. Do not leave it unattended.
2. Keep the door closed when you are in your room. Close the door to your room when you leave it, and try to open it again to make sure it is properly closed, even if you are only gone for a short time.
3. Lock your luggage when you are not using it and put it in your locker. If your luggage has a lock, always use it.
4. Never display jewellery, money or valuables in your room.
5. Immediately notify the Hotel Management of any abnormal occurrence you notice, such as: suspicious persons in the corridor, repeated telephone calls from unidentified persons, knocks on your room door from persons unknown to you, or not finding anyone at the door when you go to open it.
6. If you forget or lose your key, only the Reception staff is authorised to provide you with a new key to open your room.
7. In case of smoking on the terrace of the room, our security measures require you to put out your cigarette before retiring to rest.
8. Please do not be annoyed if you are asked at Reception to identify yourself when requesting a new key, it is for your security.
9. When socialising with strangers, do not reveal the name of the establishment or your room number.
10. Never allow people into your room with unsolicited deliveries.
11. Never discuss specific plans for future excursions, outings, etc., in public or with strangers.
12. If you wish to have your room serviced, hang the notice ‘Please have your room serviced’ on the outside of your room door. If you wish not to be disturbed, hang the notice ‘Please do not disturb’.
13. If you discover any damage or anomaly, please contact Reception.
14. The electrical installation in your room is 220 Volts.
15. Respect the areas in which the rooms are located during the night and siesta hours, and in general, avoid making unnecessary noise.
16. Please use the facilities appropriately, respecting the furniture and gardens of the Hotel.
17. Please respect the opening hours of all the Hotel's facilities.
18. We thank you for your participation in the event that, during your stay in the establishment, any fire and evacuation drill is carried out.
19. Some opening hours may change depending on the time of year.
CHAPTER III
Information on the administrative organisation of the hotel
Article 13.- Doubts and miscellaneous questions.
In all cases in which doubts or questions arise regarding the operation of our Hotel, you may contact the Reception staff or the Customer Service Department, where they will resolve them or, failing that, they will contact the staff authorised to resolve your question or doubt; the Hotel Manager being the person in charge of the Hotel.
CHAPTER IV
Information on complementary services other than those provided directly by the Hotel.
Article 14.- Services provided by third parties. Version July/2020
15.1.- Our establishment offers excursions, various services and experiences provided by companies other than the Hotel operator, which you can find out about at Reception.
15.2.- This Hotel is not responsible for the services provided by companies other than the operator of this establishment.
CHAPTER V
Information on other services provided directly by the Hotel
Article 15.- Services provided by the Hotel
15.1.- This Hotel offers the following services to its Clients: Parking, Laundry-Dry Cleaning; Restaurant and Bar; Swimming Pool.
15.2.- The rules for the use of each service are as follows:
LAUNDRY - DRY CLEANING
In your room you will find information about the conditions of these services, their prices and timetables for the delivery and return of garments.
This establishment is not responsible for garments that, due to the conditions or composition of use, shrink, discolour or deteriorate.
PARKING
This service is enabled not exclusively for Hotel users and subject to the availability of parking spaces.
When parking the vehicle, only one parking space must be occupied.
For security reasons, vehicles are not allowed to park at the main entrance of the Hotel. They may only be used for loading and unloading luggage.
RESTAURANT / BAR
Breakfast is served in the lower part of the mill (the terrace or inside the mill) from 09:00 to 11:00.
The times indicated are subject to change due to occupancy and operational reasons.
The restaurant is open every half day from 13:00 to 15:30 from Wednesday to Sunday and dinner from 20:00 to 22:30 from Thursday to Saturday. The times indicated are subject to change due to occupancy and operational reasons. Depending on the season, the restaurant is located outdoors in the gardens or inside the mill (especially in the low season).
It is not allowed
- take food out of the Restaurant .
- access to the restaurant and bar in swimming costume only.
SWIMMING POOL and JACUZZI
The use of the swimming pool is free, the use of the jacuzzi is 10€/p for a maximum of 5 persons. The swimming pool is open from 10:00 h. to 20:00 h. only during the summer season. The outdoor jacuzzi is open all year round.
The summer months are from 15th May to 15th September, depending on the weather conditions.
Access to the swimming pool is only allowed to guests staying at the establishment.
It is compulsory to use the shower before swimming in the pool, as well as the use of a bathing cap or tied up hair if you have long hair.
No balls, mats, etc. may be used in the swimming pool, except for children's floats.
The use of the sun loungers in the swimming pool is free of charge. The establishment has a ‘No Lounger Reservation’ policy so that all users have access to the loungers. The staff of the establishment will be able to remove items from the sun loungers that are not used for at least 30 consecutive minutes, provided that there are other users waiting to occupy them; personal belongings will be transferred and deposited at the Reception. Those users who wish to keep their sun loungers during lunchtime, as long as it takes place in one of the Hotel's restaurants, may request assistance from the customer service staff to keep their sun loungers reserved for this purpose for up to two hours.
It is forbidden to bring glasses or other glass objects into the pool area.
It is forbidden to consume food and drinks in the swimming pool, if they have not been purchased at any point of sale of the hotel establishment.
Please make use of the litter bins and ashtrays.
SPA
This service is subject to payment of fees according to the treatment to be contracted.
The Spa provides services every day of the week.
For reasons of hygiene and health, for access to the hammam it is compulsory to wear flip-flops.
The use of the sauna and hammam is forbidden to minors.
To cancel a reservation it is necessary to notify the Spa Reception two hours in advance, otherwise 50% of the room rate will be charged to the room. In the event that the Spa is closed two hours before, you must inform the Hotel Reception, indicating the room number and the number of people for whom the circuit has been booked and who cannot attend.
CHAPTER VI
Information to the users about the facilities or services that involve a risk and the safety measures adopted in this respect.
Article 16.- Safety of facilities and services.
16.1.- All the facilities or services of our Hotel are equipped with measures that favour or guarantee their safety at all times.
16.2.- However, if you consider that the use of any facility or service may pose any risk to your health or physical integrity, please contact our Customer Service Department so that they can inform you and dispel any questions that may have arisen in this regard.
CHAPTER VII
Emergencies or health crises
Article 17.- Action protocols in the event of emergencies or health crises.
17.1.- In the event that the Authorities declare an emergency or health crisis, please visit our website immediately so that, as a Client, you are aware of the measures to be adopted and comply with them.
17.2.- The Client who, in an emergency or health crisis situation declared by the Authorities, fails to comply with the measures, obligatory or recommended, that have been adopted in this Establishment may cause the immediate termination of their accommodation contract; their stay being cancelled without the right to any refund, and with notice to the competent authority.
Privacy Policy
Who is the Data Controller?
Data controllerNIWALAS RURAL SL
CIFB19685353
AddressC/ DE NIGÜELAS KM 0.8 18657 NIGÜELAS SPAIN
Teléfono34.659.912.961
Mail electrónicoINFO@ALQUERIADELOSLENTOS.COM
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